Patient Financial Liaison

Woven Care • Remote • 1w ago

Position Overview:

The Patient Financial Liaison stands at the intersection of compassionate care and financial stewardship, serving as a trusted guide for families navigating the complexities of pediatric healthcare costs. By masterfully blending deep healthcare finance expertise with outstanding interpersonal skills, this role transforms potentially stressful financial conversations into empowering discussions about care accessibility.

As a key member of the finance team, you'll demystify insurance benefits, create personalized payment solutions, and ensure families can focus on their child's therapeutic journey without financial uncertainty. Your ability to translate complex insurance terms into clear explanations and develop creative payment strategies will make therapeutic care more accessible while supporting Woven Care’s financial health.

This isn't just a financial role – it's an opportunity to make a meaningful difference in children's lives by removing financial barriers to essential care. You'll be the reassuring presence that helps families understand and navigate their financial options, ultimately enabling them to make informed decisions about their child's therapy journey.

Essential Functions:

Financial Navigation & Advocacy (40%)

Guide families through insurance benefits, coverage options, and financial obligations with clarity and empathy
Verify insurance benefits and eligibility across speech, occupational, and physical therapy services
Develop and implement customized payment plans that balance family needs with practice sustainability
Process Single Case Agreements for out-of-network care and initiate Good Faith Estimates
Maintain up-to-date knowledge of insurance policies, including Tricare/Medicaid requirements

Patient Support & Communication (30%)

Conduct thorough financial consultations to explain therapy costs and coverage options
Serve as the primary point of contact for all patient financial matters
Provide proactive updates on benefit changes and authorization status
Navigate sensitive financial discussions with professionalism and understanding
Support families in understanding and maximizing their insurance benefits

Revenue Cycle Management (30%)

Update patient cost share information and complete Estimated Patient Responsibility Forms
Collaborate with the billing department to optimize revenue collection
Generate and analyze reports on authorization status and patient balances
Maintain precise documentation of all financial interactions
Recommend and process patient balance adjustments as appropriate

Qualifications:

Required Experience:

High school diploma or GED
2+ years in healthcare finance, insurance verification, or related field
Demonstrated expertise in medical insurance, including private insurance, Medicaid, and Tricare
Proven track record of excellence in customer service
Strong understanding of healthcare billing practices and medical terminology

Preferred Qualifications: