Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking a full-time
People Operations Generalist to join our team.
Earn up to $58,000 based on experience
Remote Position: available for candidates residing in PA, NJ, DE.
Position Details
The
Human Resources Generalist will serve as a primary point of contact for our employees and will be responsible for resolving employee issues, answering questions, and providing reliable and accurate information in a manner consistent with the company’s policies, procedures, as well as applicable laws and union contracts using exemplary customer service and professionalism. This position will partner with members of the HR team, and operations to ensure the best possible employee experience.
General Responsibilities
- Serves as first line HR resource with the ability to respond and resolve a variety of Level 1 HR i inquiries including but not limited to: employee relations, benefits, unemployment, workers’ compensation, leaves of absence, pay, data changes, and HR policy and procedure.
- Appropriately route level 2 and 3 calls that come into HR Help Line or central email from employees and
- Works to facilitate resolution to employee issues as quickly as possible using excellent customer service
- When applicable, troubleshoot general employee issues using critical analysis and problem solving to resolve the issue before escalating or routing to another department.
- Provide high level customer service by ensuring employee questions are fully addressed and as needed, ensure proper follow up is given to ensure complete resolution.
- Use judgement to escalate HR inquiries to People Operations Manager or Directors when needed.
- Work on various HR projects as needed.
- Manage and executive level 1 processes such as Tuition Reimbursement, Vacation Donation
- Stay apprised of any changes to federal, state, and/or local labor laws.
- Works with other HR members, management or outside vendors as
- Work with People Operations team to identify trends and recommend solutions on HR strategies.
- Performs all other duties as assigned or required.
Benefits
Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:
- Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
- Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
- DailyPay -- access your pay when you need it!
- On the Goga well-being platform, featuring self-care tools and resources.
- Access Care.com for backup childcare, elder care, and household services.
- Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
- Tuition reimbursement and educational partnerships.
- Employee discounts and savings programs on entertainment, travel, and lifestyle.
- Access to Pryor Online Learning for free online personal development classes.
Learn more about our full benefits package - https://www.merakey.org/careers/benefits
About Merakey
Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey.
Merakey strictly follows a zero-tolerance policy for abuse.
Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!
