Behavioral Framework – the leading provider of ABA therapy to children diagnosed with autism in the DMV area – is looking for an experienced Intake Manager.
The Intake Manager manages the intake team and oversees the intake functions and responsibilities, ensuring timely and efficient handling of all new client communication, appointment management, document management, data entry, and overall operational standards. The Intake Manager plays a crucial role in ensuring seamless communication between the organization, its clients and internal teams while providing exceptional customer service to our clients. This position reports to the Vice President of Client Experience.
Behavioral Framework Highlights:
- Behavioral Framework is devoted to the pursuit of providing excellent, honest, and compassionate care within the autism community.
- We believe in the dedication and passion of our professional team and the science behind ABA to make a difference in the families and children we serve.
- Ranked on the Inc. 5000 list for 3 consecutive years.
- 1 of 4 Autism providers in the country to earn 3-year accreditation + telehealth from the Behavioral Health Center of Excellence
- Beautiful new office 2 minutes from I-270
Key Responsibilities:
- Manage and oversee the intake team and process.
- Ensure that operational standards are consistently met by monitoring and optimizing processes.
- Document existing processes and standard operating procedures per Company guidelines.
- Manage assessment appointment scheduling including coordinating clinical members’ calendars, managing weekly appointment quota, ensure assessment appointment slots are filled and confirmed, manage cancelations to ensure effective communication across teams.
- Ensure all new client inquiries are responded to in a timely manner.
- Manage the collection of client documents, including insurance cards, service agreements, consents, psychology evaluations, ABA referrals, and enforce document collection timelines.
- Handle document requests from providers and facilities.
- Enforces high, client-focused customer care standards through regular training and monitoring of client interactions.
- Ensure timely responses to insurance referrals.
- Review and analyze reports to assess team performance in areas such as response time and document collection.
- Audit data entry for accuracy and completeness.
- Lead weekly meetings to provide status updates to other departments.
- Provide status reports and conduct team meetings with leadership to address barriers and maintain consistent communication.
- Other duties as assigned.
Qualifications:
- Bachelor's degree in business administration or a related field (preferred).
- 5 years of experience in a managerial role, preferably in a healthcare environment.
- Exceptional communication and leadership skills.
- Excellent organizational skills, deadline-driven with excellent time management ability.
- Excellent attention to detail and accuracy in entering data.
- Experience working with insurance companies.
- Knowledge of the behavioral health industry and terms.
- Knowledge of regulations related to Medicaid and commercial insurance.
- Knowledge of industry regulations.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work collaboratively in a team-oriented environment.
- A commitment to providing outstanding customer service.
- Experience with Salesforce or similar CRM systems, Rethink Behavioral Health is a plus.
- Maintain confidentiality; adhere to all HIPAA guidelines/regulations.
Work Environment, Physical Conditions
- Ability to work in a fast-paced environment.
- Ability to work at least 40 hours per week and at times answer emails outside of office hours
- Ability to work cooperatively with others.
- Must comply with practice policies and procedures.
- Requires daily in-office work.
- Physical activities include sitting for long periods of time, walking, bending, kneeling.
- Must be able to reach, pull, and push.
- Requires manual dexterity, auditory and visual skills.
- Ability to lift up to 15 lbs.
EOE
Behavioral Framework is committed to equitable treatment for all employees, clients, and their families. We welcome and respect the diversity of the families we serve, and we focus our organizational efforts to build a culture of respect, dignity, fairness, caring, equality, and self-esteem.
We believe our strength comes from the shared experiences of our employees, clients, and community. We pride ourselves on serving a diverse population and always seeking to hire, retain, and promote from a wide variety of backgrounds.
