Overview
Who we are:
Golden Steps ABA is on a mission to change lives—one step at a time. We’re not just building a team; we’re creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us.
Why You’ll Love Working with us:
- Unmatched CultureWe’re intentional about connection. From quarterly team outings, monthly team lunches to summer bashes and holiday celebrations, we make time to celebrate, bond, and grow together.
- Diversity & InclusionWe thrive on different perspectives. Our strength lies in the unique experiences of our team — fostering a collaborative, inclusive space where everyone’s voice matters.
- Growth & AdvancementWe don’t just hire — we invest. With a “hire-to-retire” mindset, we offer clear career paths, professional development, and advancement opportunities at every stage.
- Support for Continuing EducationYour goals matter. That’s why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We’re helping you level up your skills and chase your career dreams.
- Benefits and Perks Created to Support YouEnjoy competitive PTO, paid sick leave, health/dental/vision coverage, and a 401K with match — because great work deserves great benefits.
Responsibilities
We’re seeking a people-first, digitally savvy Community Manager to foster engagement and connection across our community of families, clinicians, and staff. This role will be the friendly face (and voice) behind our brand online and in the real world — someone who thrives on building relationships, sparking conversations, and making sure Golden Steps ABA is the place to be.
What You'll Do:
Be the Ears (and Heart) of the Brand
- Listen actively to community feedback across platforms (social media, online forums, internal channels).
- Respond to inquiries, comments, and concerns with empathy, warmth, and professionalism.
- Elevate key themes, wins, and concerns to internal stakeholders.
Qualifications
Engage and Empower:
- Manage and grow our presence on platforms like Facebook, Instagram, LinkedIn, and more.
- Create and moderate caregiver and clinician support groups (online and in-person).
- Highlight success stories, team member spotlights, and mission moments.
Build Community Magic:
- Plan and coordinate virtual and in-person community events, celebrations, swag or awareness campaigns.
- Partner with local clinics to amplify initiatives that connect
Measure and Optimize:
- Track engagement metrics, community sentiment, and impact reports.
- Recommend strategies to deepen engagement and retention.
Benefits
What You Bring
- 2+ years in community management, social media, patient engagement, or related fields
- Strong written and verbal communication — warm, clear, and professional
- Empathy-forward mindset with a genuine passion for helping others - particularly in the autism community
- Familiarity with platforms like Meta, LinkedIn, Google Reviews, Slack, and email marketing tools
- Self-starter who thrives in a fast-paced, people-centered environment
Golden Steps ABA provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.
