Description
GENERAL DESCRIPTION:
The mission ofMetrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve .
The Wraparound Care Coordinator is a formal member of the wraparound team whose role is to provide psychosocial/rehabilitative service to persons with serious mental illness in an effort to improve functionality within the community. Services may include, but are not limited to, assessment, development of measurable treatment goals and objectives, referral, linkage, advocacy, monitoring, crisis intervention, transportation, and continuity of care. Provide on-call coverage rotation coupled with routine hospital admission/discharge planning. The overall goal of this position is to maximize the consumer’s potential level of functioning, reduce hospitalization and aid in the successful reintegration of consumers into the community.
National Wraparound Initiative http://nwi.pdx.edu/
Essential Duties And Responsibilities
The essential functions listed here are representative of those that must be met to successfully perform the job.
- Provide overall service coordination, psychosocial rehabilitation, emergency services/assessment, referral, transportation, linkage, and advocacy to consumers with varying needs. Perform duties in concert with other members of an interdisciplinary treatment team.
- Formulate individual recovery plan based on assessment findings on all new admissions.
- Develop measurable objectives and goals agreed upon by the consumer.
- Actively assist in obtaining and modifying goals as needed.
- Document all attempts to involve consumers, service providers, and caregivers (unless opposed by the consumer) in service plan process.
- Review service plans every six months or as clinically indicated.
- Participate in daily interdisciplinary team staffing. Present psychosocial assessment findings. Update team on progress or lack of progress in reaching agreed upon goals. Provide relevant information that might affect the course of treatment.
- Follow-up with assigned consumers who miss a scheduled clinic appointment. Document attempts to contact consumers. Report repeated unsuccessful efforts to contact the treatment team.
- Oversees and assists assigned consumers’ medication adherence. Provides med training, arranges transportation to scheduled office-based appointments, and prompts needed refills.
- Follow-up within 1 hour with hospital or ER on assigned consumers who accessed emergency services. Report status-disposition to treatment team.
- Document clinical services by the close of the next business day.
- Perform follow up hospital assessments the same day as requested by the hospital and report assessment outcome to the Clinical Manager
- Provides crisis intervention/on-call services during the work week and by weekend rotation. Make home and hospital visits, initiates mental illness warrants, work with police and other public servants as a needed to address crisis for assigned clients or any ACT team client during on call rotation.
- Facilitate inpatient admission upon request of the treatment team and/or hospital. Provide continuity of services throughout inpatient stay. Participate actively in discharge planning with hospital. Meet with the consumer within 2 days of discharge in the community.
- Provide individual or group rehabilitation sessions at a frequency of 10 hours per month per assigned client, primarily in vivo. This should be at a minimum of 90% of the individual caseload and team caseload.
- Evaluate progress of clinical session, solicit feedback from consumer(s), and consult with colleagues and team leaders when dealing with unfamiliar/uncomfortable issues.
- Co-facilitating family education workshops.
- Identify and assist consumers in obtaining entitlements by providing referrals, advocacy, and negotiation, as needed.
- Participation in a required-on call rotation.
If under Clinical Supervision for Board Licensure additional duties may include: Provide a minimum of four hours per week of direct clinical practice, Engage in competency development using specialized clinical knowledge and advanced skills to assess, diagnose, and treat mental, emotional, and behavioral disorders, conditions, and addictions. Engage in and provide treatment methods across the following client types:
- Individuals
- Marital
- Couple
- Family
- Group psychotherapy
- Performs other duties as assigned.
Competencies
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
- Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards, and applicable state/federal laws.
- Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication and presentation skills.
- Adult Competencies as outlined by HHSC for TRR requirements with emphasis on crisis intervention, engagement, and motivational interviewing.
- Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
- Ability to handle multiple tasks and special projects simultaneously.
- Able to maintain a high level of professionalism and confidentiality.
Qualifications
EDUCATION AND EXPERIENCE:
- Required: Bachelor’s degree in human services with 1 to 3 years’ experience in MH/MR or related field.
- Preferred: Master’s degree with 0 to 2 years’ experience in human services.
DRIVING REQUIRED: Yes
Mathematical Skills
- Basic math skills required.
- Ability to work with reports and numbers.
- Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.
Reasoning Ability
- Ability to organize workflow and execute clinical services with difficult population.
- Ability to effectively manage a caseload of 10-12 consumers with varying needs.
- Ability to problem solve, exercise good judgment, and make sound clinical decisions.
- Skilled in using tact and diplomacy in interacting with staff and consumers.
- Ability to work as a team member.
- Able to maintain work in 95% compliance of standards at all times.
- Effective written and verbal communication skills.
- Ability to organize and prioritize tasks.
- Able to work independently with minimal supervision.
- Able to work flexible hours.
- Ability to successfully use an automated clinical record keeping system.
Computer Skills
- Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
- Ability to utilize Internet for resources.
Certifications, Licenses, Registrations
- Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain a Texas Driver License within three (3) months of employment.
- Liability insurance is required if an employee will operate a personal vehicle on Center property or for Center business. Must be insurable by Center’s liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.
