WORK PERFORMANCE STANDARDS
POSITION: Program Coordinator
STATUS: Non-Exempt
Requirements
- High School Diploma or GED and Valid Driver’s License required (Bachelor's degree preferred)
- Two years' experience supporting individuals with developmental disabilities and implementing crisis intervention/physical management procedures
- Prior supervisory experience required, excellent communication skills, ability to lead a team, and work independently
General Description
Under the supervision and direction of the Assistant Residential Director (ARD), the Program Coordinator (PC) oversees the daily operations of the assigned group home (3-6 beds) and performance of assigned staff in accordance with May Center policies and procedures. The PC will work and interact with individuals with neurological (e.g., autism spectrum disorder) and developmental disabilities, including those with significant challenging behaviors. The PC will be required to implement physical management procedures as needed, using approved interventions. These responsibilities are carried out with respect and dignity and with adherence to May Institute policies and procedures and the Mission, Vision, and Values of May Institute.
Technical Skills
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Operational Duties
The Program Coordinator oversees staff schedules and assigns job duties (e.g., medication administration, community enrichment activities, ordering groceries) in accordance with May Institute, Funder, and legal guidelines, and ensures documentation of all duties is completed accurately. They review staff time collection and approves timesheets to ensure accurate pay processing. The Program Coordinator manages the budget for assigned residence, including petty cash and consumer accounts in a secure manner. They ensure all necessary financial records are maintained, including required documentation, receipts, and related expenses. The Program Coordinator ensures the plan/program (e.g., IEP, ISP, IFSP, Treatment Plan) and behavioral goals are implemented with individuals under their care, keeping apprised of all relevant changes and developments to clinical treatment as needed (i.e., attending relevant meetings, contributing to documentation and reporting). They provide oversight & monitoring of all individuals respective medication supplies, MAR audits, & narcotic counts as per MAP Guidelines. The Program Coordinator manages compliance & documentation of Emergency Management Plan checklists. They ensure timely reporting of incidents, physical management & medication occurrences. The Program Coordinator reports maintenance concerns/needs and submits work requests. They collaborate with other members of the team to ensure continuity of care, staffing, and scheduling. The Program Coordinator is required to respond to operational emergencies when on-call.
Consumer Care and Facility Management
The Program Coordinator demonstrates an understanding of the philosophy of the May Institute and demonstrates proficiency in using applied behavioral analysis (e.g., antecedent manipulations, establishing instructional control, use of reinforcement contingencies). They implement individualized programs/plans (e.g. Individualized Education Programs, IEPs, Short Term Objectives (STO’s), ISPs, IFSPs, Treatment Plans, etc.) and collect data on programs as indicated in the program book and (e.g., discrete trial, chaining, shaping etc.) in accordance with the program schedule. The Program Coordinator provides assistance with individual Personal Care including but not limited to; toileting, dining, cleaning, personal hygiene, etc.. They coordinate receipt of emergency and routine medical care, as needed. The Program Coordinator is required to obtain and maintain MAP certification to dispense prescribed medications to designated individuals served. They maintain and provide a safe, clean, and appropriate residential program in accordance with regulations and Program standards, reporting incidents, following state Mandated Reporter guidelines, and documenting maintenance concerns as needed. The Program Coordinator assists individuals in the day-to-day maintenance of a safe and clean environment, ensuring that all relevant supplies (e.g., food and toiletry items) are stocked in line with consumer nutritional/medical needs and individuals are apprised of changes to menu. They ensure that clothing is clean and in good repair, maintaining personal items and wardrobes according to consumer’s personal tastes. The Program Coordinator ensures activities of daily living (ADLs) are completed thoroughly and regularly. They oversee planning and accompanying individuals served on approved outings, supporting opportunities and access for creative outings and completion of community outing documentation. The Program Coordinator ensures adherence to appropriate staff to student ratios. They provide or arrange transportation, for outings (e.g., public, May Institute vehicles, personal vehicles, on-foot) in accordance with all relevant May Institute policies regarding off-grounds activities. The Program Coordinator reports any issues with maintenance or upkeep of May Institute vehicles. The Program Coordinator provides direct support (in-ratio) to individuals served as assigned on scheduled work days. They complete other duties as assigned.
Promote safety, wellbeing, and independence of individuals served
The Program Coordinator prioritizes client well-being and outcomes throughout service delivery, adhering to all local and state guidelines (e.g., Mandated Reporter). Supervisory duties are conducted to ensure the safety and well-being of individuals during assigned shifts. Assistance is provided to assigned individuals in personal hygiene and self-care tasks as well as emergency medical care (if needed). Participation is required to enhance quality of services provided through both review and curation of all relevant social and medical information of individuals in their care as well as in the organization’s continuous improvement processes to increase productivity and reduce inefficiencies.
Preserve the rights of all individuals served and their families:
The Program Coordinator promotes the rights and dignity of individuals served throughout service delivery, by encouraging student autonomy and choice in delivery of educational programming supports and services. They adhere to all Policies and Procedures of the May Center School pertaining to Student Protections and Student Records, following ethical and confidentiality standards of the May Institute.
PROFESSIONALISM
The Program Coordinator builds constructive working relationships characterized by high levels of acceptance, cooperation, and mutual respect. This includes displaying a positive attitude when interacting with others, promoting cooperation and teamwork, and contributing to a work environment that embraces and appreciates diversity. Effective and professional communication is required, including, but not limited to, giving and receiving feedback, collaborative skills to complete tasks/reach goals, as well as demonstrating proficient listening skills by offering assistance when needed and being responsive to others’ ideas and input.
Personal Effectiveness
The Program Coordinator takes personal responsibility for quality and timeliness of work. The pursuit of quality in achieving goals entails attending to important details, demonstrating ongoing commitment to learning and self-improvement, effective time and resource management skills, with the ability to stay focused on tasks despite distractions and interruptions. Work product quality is also balanced with meeting appropriate deadlines. When errors or problems occur, these are acknowledged and corrected with little delay. If conflict or stressful situations occur, composure is maintained, and a dynamic approach is taken, as needed, to adapt goals and methods to achieve solutions. The Program Coordinator duties are conducted punctually (e.g., arriving to work and scheduled meetings on time) and is pursuant to all policies, procedures, and guidelines of the May Institute (i.e., requesting time off work, call out procedures, etc.), Federal, State, and Local laws/regulations, as well as any relevant licensor, accreditor, and/or Funder guidelines. This includes timely provision of all required documentation as needed for continued employment (e.g., background check information, TB test, driver’s license, transcripts, licenses/certifications) and completion of all required trainings (e.g. Safety Care, CPR/First Aid, Mandated Reporting, etc.).
LEADERSHIP Supervision, Oversight, and Planning to promote quality services through training and guidance of team members. The Program Coordinator provides program oversight and expertise to all staff and individuals served within assigned program, to ensure that individuals served are provided with an intensive, therapeutic program designed to increase their skills in the areas of communication, social skills, adaptive behavior and reduce their challenging behavior. They delegate duties to assigned staff within the program appropriately. The Program Coordinator ensures that staff demonstrate proficiency with Technical Skills according to Work Performance Standards and follows up with supervisor as needed. They provide appropriate praise, recognition, and corrective feedback to staff. The Program Coordinator practices effective conflict-resolution skills. They build constructive working relationships characterized by high levels of acceptance, cooperation and mutual respect, and cultural sensitivity.
Staff Training and Supervision The Program Coordinator reviews Work Performance Standards (WPS) with direct reports on an annual basis. They conduct and document regular staff meetings, individual meetings, and supervision meetings with direct reports in accordance with expected schedules (e.g., bi-weekly, monthly, etc.). They attend and participate in Program Coordinator meetings, cluster meetings, and trainings as required/requested. The Program Coordinator ensures the safety and well-being of individuals by ensuring that all staff are adhering to requirements, training, protocols, policies, procedures and plans, providing coaching and guidance as needed. They supervise staff on shift to ensure plans, protocols, policies, and procedures are followed. The Program Coordinator provides on-boarding training to new staff. They ensure staff are maintaining standards of all required certifications per the training policy. This includes but is not limited to CPR, SFA, AED MAP, Safety Care, Privacy and Security (HIPAA), Human Rights, and OSHA. They ensure that all staff are adhering to requirements, training, protocols, policies, procedures and plans, providing coaching and guidance as needed.
Essential Physical Requirements
The ability to move independently throughout a wide range of environments, is required.
- Check one on each line. Items checked need not total 100% and may be estimates.
Amount Of Time
Continuously
(67%-100%)
Frequently
(34%-66%)
Occasionally
(10%-33%)
Rarely
(1%-9%)
Standing
XXX
Walking
XXX
Sitting
XXX
Bending
XXX
Crawling
XXX
Running
XXX
Squatting
XXX
Climbing
XXX
Reaching
XXX
Pushing
XXX
Pulling
XXX
Lifting
XXX
Carrying
XXX
Pounds
Light
10-20
Medium
20-50
Heavy
50-100
Very Heavy
over 100
Lifting
XXX
Carrying
XXX
*All work performance standards must be reviewed, redistributed and re-signed at least annually. *
- Residential-Program Coordinator
