Position Summary: We are seeking a dedicated Clinic Administrator to lead our front office operations, specializing in administrative excellence and schedule utilization optimization. This role focuses on maximizing patient care hours, supporting therapists in meeting their care expectations and achieving optimal schedule fill. The position reports to the Clinic Manager with a dotted line relationship to the Internal Operations Manager.
Compensation and Benefit Information:
- Salary Range: $60,000 - $65,000
- Exempt, salaried position
- Bonus Opportunities (subject to change)
- % of Therapist Meeting Goal (productivity)
- Comprehensive healthcare benefits (medical, dental, and vision)
- 401(k) with company match after 1-year
- Flexible spending account options
- Company-paid life insurance coverage
Ideal Candidate Profile
- Strong operational management experience, preferably in healthcare setting
- Excellent organizational and time management skills
- Proven ability to manage multiple priorities and deadlines
- Strong analytical skills for financial reporting and performance metrics
- Outstanding customer service orientation
- Experience with staff management and performance development
- Technology proficiency and troubleshooting capabilities
- Process improvement and project management experience
- Excellent communication and collaboration skills
Essential Duties and Responsibilities:
- Patient care and scheduling
- Supporting therapists meeting their patient care expectations
- Maximizing patient care hours
Daily Operations
- Monitor and report on evaluation, reschedule, and cancellation rates
- Complete End of Day (EOD) reporting for non-documentation issues
- Maintain tour readiness standards throughout the facility
- Align with Advisor on EOD Reports and Schedule Audits
- Update Clinic Manager on customer service matters and operational status
Weekly Operations
- Manage Admin Other Duties scheduling coordination
- Oversee clinic ordering and supplies management
- Participate in productivity consultations with Advisor
- Lead and participate in team meetings
Monthly Operations
- Support financial results analysis and reporting
- Conduct comprehensive financial results review with Clinic Manager
Ongoing Responsibilities
- Staff Management: Provide onsite Patient Coordinator staff oversight and management
- Performance Management: Collaborate on performance reviews and staff development
- Customer Service: Ensure exceptional patient and family experience
- Facilities Management: Oversee facility maintenance and vendor contract management
- Technology Support: Provide frontline technology troubleshooting and support
- Process Improvement: Lead process optimization and operational efficiency projects
Special Projects:
- The clinic administrator may be assigned additional special projects as determined by the Clinic Manager and Internal Operations Manager.
Minimum Qualifications (Knowledge, Skills, and Abilities):
- Bachelor's degree preferred or equivalent combination of education and experience
- 2+ years of administrative scheduling experience strongly preferred
- Healthcare industry strongly preferred
Schedule and Location and Duration (remote/hybrid/address):
- Monday-Thursday 7:45am – 4:45pm, Friday 7:45am – 11:45am
Supervisory Responsibilities:
- Supervising the Patient Coordinator at this location
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
