Kyo is a leading provider of therapy for individuals with autism. Our core service is Applied Behavior Analysis (ABA) therapy, a clinically proven form of therapy for autism. We serve thousands of families across nine states and are growing rapidly to meet the need for services. Each day, our team seeks to make every moment count for our clients and for each other.
The Client Services Representative is primarily a client-facing role coordinating with clients, health insurers and internal staff to initiate and maintain delivery of Autism treatment services to our clients. The CSR facilitates our clients’ experience from start to finish. We seek someone who is proactive with demonstrated success working in client-facing environments, in using and managing project management tools, and with a dedication to quickly resolving client issues.
The position is full-time and remote (~35-40 hrs/week) but does require a quarterly in-person meeting in Orlando, FL.
$20-23 per hour DOE
RESPONSIBILITIES MAY INCLUDE, BUT ARE NOT LIMITED TO:
- Provide exemplary customer experience experience to newly onboarding clients throughout initial communication and through the intake process.
- Collect and manage client information to obtain authorization for ABA therapy, process start/stop of client’s services, process payments.
- Effectively communicate with patients, health insurers and staff, providing timely, and responsive information.
- Creation, collection and submission of client documentation to health insurance payers including treatment authorizations, agreements and contracts.
- Facilitation of service audits and cross-departmental projects
- Build expertise in Kyo’s practice and project management platforms; support departments experiencing technical issues
- Updating data fields for proper tracking of next steps for clients
- Any other responsibilities as requested
SKILLS AND QUALIFICATIONS:
- PC and Mac proficiency in productivity software such as G Suite or Microsoft Office
- Fluency in English required, bilingual Spanish preferred
- A.A. degree, B.S. preferred, or equivalent combination of education and experience
- 2-3 years experience in a customer-facing service position
- Sensitivity to cultural diversity, client (and patient) care, rights and ethical treatment
- Experience working on interdepartmental projects and data management
- Written, verbal and interpersonal communication skills
- Navigate through multiple computer applications with speed and accuracy
- Able to manage, monitor and manipulate large data sets and handle confidential information
- The ability to multitask and remain calm amidst dynamically shifting priorities
- Creative problem solving, attention to detail, applied with a can-do attitude
- Experience working in a healthcare company, e.g. behavioral health, case management, client authorizations, and/or customer service
PHYSICAL REQUIREMENTS:
- While performing the duties of this job, the employee is required to sit; use hands to finger; handle; or feel/hold objects; reach with hands and arms; climb or balance; speak, hear, and smell.
- Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
- The individual must be able to effectively work in a normal production environment where temperatures and noise levels may vary.
- Generally, the incumbent must be able to sit and use a computer for extended periods of time.
- Ability to read and interpret documents in the English language such as employee handbooks, training materials and procedure manuals.
WHY KYO?:
- Excellent opportunities for professional growth and competitive wages
- Vacation/Holiday pay
- 401k program
- Medical, vision, dental, and life insurance benefits
- Cell phone stipends
- Employee Assistance Program
- A supportive, team-based environment
- A strong organizational culture of professional support and development
