Role: Operations Manager
Location: 1550 N Brown Road, Suite 100, Lawrenceville, GA 30043
Description
The Operations Manager will ensure the day-to-day clinical operations are smooth at their center. They will oversee the budget of the center as well as client hours utilization and staff productivity. The Operations Manager ensures all authorizations for clients are up-to-date and staff have appropriate credentials to maintain compliance with different payers.
Job Responsibilities
- Ensures safety of all staff and clients within the center
- Schedules and executes safety training on a yearly basis and as needed
- Acquires and maintains RBT certification
- Partners with the Clinical Department to lead day-to-day operations
- Provides support to clinical staff to promote job satisfaction and team engagement
- Communicates openly and regularly with management
- Creates and maintains an inclusive work culture that embodies Apollo’s Core Values
- Oversees center’s budget, client utilization, and staff productivity
- Generates and compiles weekly, monthly, quarterly and year production reports for your center
- Attract, retain, and engage teammates who deliver excellent clinical treatment
- Assists with hiring and disciplinary actions within your center
- Ensures staff qualifications are met and are within compliance with all payers
- Monitors staff and client attendance
- Plan monthly and quarterly events for your center
- Oversee client and staff onboarding at your center while meeting metrics outlined by management
- Ensure authorization for clients are up to date by submitting documents in a timely manner and following up with payers as needed
- Provides or schedules ongoing and as needed trainings for incoming and current employees
- HIPAA compliance officer of your center and reports any violations to appropriate personnel
Position Competencies
- Customer Service: Manages difficult or emotional client situations; responds promptly to parent needs; solicits parent feedback to improve service; responds to request for service and assistance; meets commitments
- Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem solving situations; uses reason even when dealing with emotional topics
- Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports organizational goals and values; benefits organization through outside activities; supports diversity
- Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens to get clarification; responds well to questions; demonstrates group presentation skills, participates in meetings
- Written Communication: Writes clearly and informatively; edits work for spelling and grammar, varies writing style to meet needs; presents numerical data effectively, able to read and interpret written clinical information
- Dependability: Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; is consistently at work and on time, commits to long hours of work when necessary to reach goals; arrives at meeting and appointments on time; completes tasks on time or notifies appropriate person with an alternate plan
- Quantity: Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly
- Professionalism: Approaches other in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; follows through on commitments
- Math: Ability to work with mathematical concepts such as probability and statistical inference, and to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
- Organization: Must be able to organize yourself and materials in a manner that all members of the clinical and operations team can location and understand. High levels of detail-orientation are required
Education and Experience
- Education: College or equivalent experience preferred, High School Diploma required
- Credentials or certifications: RBT Certification
- Computer Skills: Microsoft Office, Google Workspace, Central Reach, UKG, and other systems as needed
Acknowledgement
This list of essential functions and competencies is not intended to be comprehensive. Apollo Behavior reserves the right to revise these job responsibilities as needed to comply with actual job requirements. I have received, reviewed, and fully understand the job responsibilities for the job described in this document. I further understand that I am responsible for the satisfactory performance of all job responsibilities, functions, and competencies.
Requirements
- Must be in good standing with the Company: Satisfactory attendance and not under disciplinary action
- Candidates must have surpassed your 90 day probationary period with Apollo
- Required Physical Activities: sitting, standing, sprinting, walking, running, reaching, pushing, pulling, grasping, listing, talking, seeing, hearing, repetitive motions.
- Characteristics of Work: frequent standing and walking, occasional sitting, lifting and carrying objects up 100 pounds.
- Vision Requirements: Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Please note, this position may involve exposure to potential allergens, including certain foods, scents, cleaning products, and environmental factors (e.g., dust, pollen, pet dander). Individuals with known airborne, contact, or ingestion-related allergies must safely perform essential job functions in these environments or provide documentation for reasonable accommodation requests.
Interview Process
- Initial interview screen
- Attention to detail assessment (2 parts, both written and visual)
- In-person interview
- Mock scheduling assignment
