**Seeking Bilingual (Spanish-speaking) Admin Assistant to work at our Napa Clinic Office**
Work Location : 3419 Valle Verde Dr, Napa, CA 94558
Employment type: Full-time, in-person
Schedule: 9am to 5:30pm
About Us
Burnett Therapeutic Services (BTS) is a human services agency that provides behavioral and mental health therapy services. We are dedicated to the comprehensive service model, including, but not limited to working with the client with his or her family, communication training, skill building, coping skills training, family work, therapeutic counseling, behavioral therapy, cultural diversity, and activities that increase and build upon each client and their family's strengths. We provide an upbeat, positive, and supportive work environment. Our administrative team is composed of dedicated professionals who are passionate about supporting our mission and are driven to excel in their roles!
Position Overview
The Bilingual Administrative Assistant plays a key role in supporting the daily operations of the mental health program by coordinating schedules, maintaining client records, and ensuring smooth communication between therapists, clients, and external partners. This position requires strong organizational skills, attention to detail, and the ability to communicate fluently in both English and Spanish.
Key Responsibilities
- Maintain and update therapist calendars, including scheduling, cancellations, and rescheduling sessions.
- Assist therapists in connecting with clients and sending appointment reminders.
- Coordinate and add appointments (e.g., ACES, Blue) to therapist schedules and update relevant systems.
- Manage bi-weekly appointment administration tasks and send updated schedules to therapists. Reach out to clients to offer and confirm new appointment times; support intake process as needed.
- Monitor and log payments; manage financial documentation such as Financial Responsibility Statements.
- Maintain and update client records in systems such as NPA, including contract updates, terminations, and documentation uploads.
- Contact insurance providers, school counselors, social workers, and referral sources as needed.
- Support with administrative tasks such as faxing, mailing documents, filing SCARs, and tracking client inquiries.
- Assist with onboarding and scheduling of new hires and communicate training updates.
- Complete additional administrative duties as assigned to support the smooth functioning of the program.
Desired Qualifications
- Minimum of a High School Diploma or GED.
- Must be energetic, FUN, and enthusiastic about working with a diverse population of clients.
- Bilingual (Spanish-speaker)
- Google Suite experience (Drive, sheets, docs, etc.), Microsoft excel experience.
- An open, friendly, energetic, and flexible attitude is a must!
- 1-2 years of direct work experience in an administrative office position
- Highly organized with attention to detail, and the ability to track and maintain many different tasks.
- Excellent communication skills
- Experienced, stable, reliable, proactive team player
- Live locally, and own reliable transportation.
- A compassionate person who likes helping people
- Ability to work independently, and is an effective communicator
- Experience working with individuals with disabilities is a plus, but not required
- Experience in Mental Health preferred, but not required.
Benefits
- Health, dental, and vision (for all employees working 30+ hrs/wk).
- Sick time
- 5 paid holidays after one year of employment
- LifeMart Employee Discount Program
- LifeCare Employee Assistance Program (Free Counseling, Referrals, etc.)
- Aflac
- 401k
What We Offer
- Compensation: $20-$24/hour
- Benefits : Health, vision, and dental insurance (for employees working 30+ hours/week)
- 401(k) and Aflac benefits
- 5 Paid Holidays after one year of employment.
- Sick Time
- Professional Development : RBT Certification support, CPR & First Aid Certification, internship/supervision for BCBA, LMFT, and LCSW
- Wellness Resources : LifeCare Employee Assistance Program (including free counseling, referrals, and more). LifeMart Employee Discount Program.
Inclusion & Diversity
At Burnett Therapeutic Services, we strongly believe in harnessing the strength of diversity and inclusivity. Our commitment lies in cultivating an environment where every employee, client, and community member feels empowered to share their distinct perspectives and stories. We acknowledge that diversity encompasses more than race and gender, encompassing aspects such as age, religion, ability, sexual orientation, socioeconomic status, and cultural heritage. By embracing these diverse elements, we aim to cultivate a dynamic and enriched workplace environment that benefits everyone involved.
