Kyo is a leading provider of therapy for individuals with autism. Our core service is Applied Behavior Analysis (ABA) therapy, a clinically proven form of therapy for autism. We serve thousands of families across nine states and are growing rapidly to meet the need for services. Each day, our team seeks to make every moment count for our clients and for each other.
Kyo’s innovative and effective Administrative team works together to ensure the best possible experience for Kyo’s current and future clients and teammates. The Revenue Operations Associate plays a critical role in supporting and improving financial operations across the Revenue Cycle. This position requires a highly motivated self-starter who can independently navigate documentation, analyze large data sets, and evaluate operational workflows to identify inefficiencies and drive improvement. The ideal candidate is detail-oriented, analytical, and eager to generate actionable insights and present thoughtful recommendations to senior leadership.
Part Time - 15-20 hours weekly
Hourly Rate: $30-40 DOE and Location
Candidates must reside in one of the following states to be eligible: CA, WA, OR, UT, AZ, TX, CO, TN, IN, GA, FL, SC, NC
Key Responsibilities:
- Collaborate closely with the Senior Director of Revenue Operations to analyze and improve workflows across the revenue cycle, with a focus on increasing efficiency and accuracy.
- Identify, recommend, and help implement automation opportunities within the billing and collections process—particularly around patient responsibility collections.
- Manage high-value or complex client relationships (e.g., school districts), ensuring timely, accurate, and fully compliant monthly billing in accordance with each client’s contract, processes, and systems.
- Assist in the evaluation and implementation of third-party vendors or technology platforms that support revenue cycle activities, including patient billing, follow-up, and payment collections.
- Monitor outstanding balances and trends in patient responsibility to drive targeted outreach or process improvements.
- Support the development of documentation, SOPs, and process maps to streamline internal operations.
- Provide data analysis and reporting on revenue cycle KPIs to inform strategic decisions.
- Maintain strict confidentiality and security of all protected health information in accordance with HIPAA regulations and company policies.
- Stay current with payer policies, healthcare regulations, and billing compliance standards.
Qualifications:
- Have a strong understanding of the end-to-end medical claims lifecycle, including claim submission, payment posting, denials, and patient billing.
- Knowledge of authorization workflows and insurance verification processes preferred.
- 2–3 years of experience in healthcare billing, preferably in ABA, behavioral health, or outpatient therapy services. Familiarity with Medicaid is a plus!
- Proficient understanding of medical claims processes, EOBs, CPT/HCPCS coding, and payer requirements.
- Strong analytical and problem-solving skills with a high attention to detail.
- Ability to manage multiple tasks and projects with strict deadlines and minimal supervision.
- Excellent communication and collaboration skills.
- Experience working with sensitive patient information and maintaining HIPAA compliance.
- Proficiency in Microsoft Excel and / or Google Suite Sheets.
- High School Diploma or equivalent. College degree preferred but not required; relevant experience and skills will be considered in lieu of formal education.
Physical Requirements:
- Generally, the incumbent must be able to sit or stand and use a computer for extended periods of time.
- Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
- Ability to write, read and interpret documents in the English language such as employee handbooks, training materials and procedure manuals.
- Strong internet connection and professional environment with the ability to utilize video conferencing for long periods of time with limited interruptions.
