Job Details
Description
Join Chimes – and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.
Our vast array of services — educational, employment, vocational, residential, habilitative and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.
Salary Range:
$90,000 - $100,000 per year; commensurate with experience
Essential Functions:
Leadership & Time Management
- Interviews, hires, evaluates, and supervises all staff members.
- Trains supervisors to perform to contract specifications.
- Observes, manages, and provides feedback to all staff to ensure accurate job completion.
- Ensures compliance with dress code and personal hygiene standards for self and staff.
- Works cooperatively with HR and job coaches to sustain employment for individuals with disabilities.
- Ensures timely, accurate completion of time studies, evaluations, and employee communications.
- Acts as supervisor if the backup system fails.
- Meets with supervisory staff regularly to facilitate process improvement.
Facility Cleaning and Maintenance Standards
- Complies with all Agency policies and procedures and follows contract specifications.
- Oversees day-to-day operation of assigned contract.
- Observes work performed during all shifts on a regular basis.
- Assures a high level of quality in performance of all work.
- Resolves quality issues through a quality control program and staff training.
- Establishes inspection procedures and guidelines for supervisors.
- Reviews and responds to inspection/deduction reports.
- Presents ideas and recommendations to Regional Area Manager/Director of Operations based on contract needs.
- Schedules general maintenance services.
Safety & Compliance
- Conducts safety training and implements safety procedures and policies.
- Assures SDS book is current and chemical list updated.
- Complies with and ensures staff compliance with all building and security requirements.
- Passes and complies with CPR/First Aid training.
Operational & Contract Management
- Establishes job task schedules per contract specifications.
- Receives and acts on reports and requests from contracting office personnel.
- Prepares schedules and maintains daily time records for staff.
- Maintains payroll and supply costs within budget.
- Manages inventory and orders supplies and uniforms with approval of the Regional Area Manager/Director of Operations.
- Attends meetings with government, facility, and customer representatives.
- Analyzes, reviews, and suggests solutions to operational challenges.
- Available within one hour during normal working hours and within two hours after hours to respond to contracting officer.
Roving Assignments
- Serve as interim site-level Project Manager when a regular Project Manager is out due to vacation, leave of absence, or vacancy.
- Deploy rapidly to designated locations and provide immediate oversight to ensure uninterrupted custodial, logistics, TFM, or grounds maintenance operations.
- Conduct operational assessments and maintain contract compliance during temporary assignments.
- Communicate with corporate and regional leadership to report operational challenges, site conditions, and transition needs.
- Collaborate with HR and recruitment to support onboarding and transition of newly hired Project Managers.
- Be flexible with scheduling and willing to travel between sites on short notice.
Communication Skills
- Establishes and maintains positive relationships with government facility staff.
- Accepts service requests and, with Regional Area Manager/Director of Operations approval, provides service based on agreement.
- Effectively mediates conflicts that arise between employees.
- Keeps Chimes Regional Area Manager/Director of Operations and corporate office aware of ongoing issues, accomplishments and future projects.
Staff Development & Training
- Provides onboarding and on-the-job training to all site-level staff.
- Conducts regular refresher training on safety, equipment, and green cleaning standards.
- Ensures compliance with CIMS, SDS, and customer-specific training requirements.
- Supports professional development through collaboration with the Regional Manager.
- Duties, responsibilities, and tasks may change at any time with or without notice
Physical Abilities Needed to Meet Work Demands:
- Ability to stand or walk for long periods of time
- Ability to go up and down stairs
- Ability to reach above the head, bend, kneel, stoop, and crawl
- Ability to lift, carry, and push up to 50 lbs. as needed
- Ability to work in dusty spaces or adverse weather conditions
- Ability to see details on the floor, above the head, or on surfaces
- Ability to work in a loud environment
Job Competencies Needed for Success on the Job:
- Leadership & Time Management
- Ability to supervise and develop others
- Ability to make decisions and solve problems
- Ability to be flexible and dedicated to quality and customer service
- Facility Cleaning and Maintenance Standards
- Ability to maintain confidentiality
- Ability to demonstrate integrity and ethical standards in job performance
- Ability to comply with all building, security, and company policies and procedures
- Safety & Compliance
- Ability to work in a constant state of alertness and with safety always in mind
- Ability to react immediately to emergency situations
- Ability to understand and comply with safety procedures and environmental requirements
- Ability to operate machinery without posing a safety hazard to self or others
- Ability to use and care for equipment properly
- Operational & Contract Management
- Ability to work independently and collaboratively with others
- Ability to plan, implement, organize, and prioritize
- Ability to manage multiple tasks effectively
- Ability to maintain and submit reports, logs, and other paperwork in a timely manner
- Ability to analyze data and recommend corrective action
- Ability to use technology for completion of specified job duties
- Ability to manipulate numbers
- Ability to complete tasks in a timely manner with numerous interruptions
- Ability to attend work regularly and remain on site for scheduled shift
- Ability to work a flexible schedule as required
- Communication Skills
- Ability to communicate effectively with employees and government staff
- Ability to read, write, and speak (communicate and relate information) English
- Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
- Ability to attend and participate in training and work-related meetings
- Ability to provide guidance, direction, and technical support
Other requirements:
- Valid driver’s license from state of residence and ability to drive
- License must have been valid for at least 3 years
- If driving a 15-passenger van, must be at least 25 years old
- Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures
- Secret Clearance preferred, or able to obtain and maintain clearance
- US Citizenship required
Essential Personnel:
This position is designated as essential. This means that when the facility is faced
with an institutional emergency, employees in this position may be required to remain at the
work location or to report to work to protect, recover, and continue operations at the facility.
Education:
- Preferred professional training or certifications such as Project Management Professional (PMP), Registered Building Service Manager (RBSM), or related custodial and facilities management certifications highly desirable.
- College degree preferred, High School diploma or equivalent required.
- Valid CPR/FA certification preferred
- Knowledge of green cleaning principles and CIMS certification requirements
- Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS, Otuvy (fka. Cleantelligent)
- Knowledge of regulatory standards and facility management
- Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens.
Experience:
- Minimum of Five (5) years’ experience in managing a workforce providing services on a contract of similar scope and size.
- Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications.
What’s in it for you?
Total Rewards (For Full-Time Employees = >30 hours/week):
- Competitive Pay
- Medical, Dental, and Vision Insurance
- Tuition Reimbursement options
- Flexible Spending Accounts (Health, Dependent, and Transportation)
- Life Insurance
- Disability Insurance
- Paid Time Off
- 403(b) with Employer Match
- Employee Recognition Programs
- Employee Referral Bonus opportunities
- Discounts through “Tickets at Work”
- Discounts on Verizon mobile service
- And More!
Want to learn more?
To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.
