Description
Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.
Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing a critical workforce to the state.
The ePEP Case Manager-QMHP will function as an intensive case manager and health coach to patients with the first episode of psychosis on the CSC Team Services may include, but are not limited to, providing health coaching, skills training, treatment, assisting with communication to the providers & CSC Team, monitoring symptoms & side effects, working closely with CSC Family Peer Support Specialists on a recovery plan, co-facilitating psychoeducational groups, advocating for the patient, crisis intervention, providing continuity of care, monitoring medication use, and participation in treatment. The overall goal of this position is to assist patients on the CSC team to reach their maximum potential.
Essential Duties And Responsibilities
- Facilitate psychoeducational and recovery groups using a specific curriculum.
- Provide overall service coordination, referral, linkage, and advocacy to patients with varying needs. Perform duties in concert with other members of the CSC Team.
- Participate in CSC team meetings.
- Follow up with assigned patients who missed a scheduled appointment. Document attempts to contact the consumer.
- Follow up with assigned patients within 24 hours on assigned patients who access emergency services. Report status and disposition to the treatment team.
- Provide crisis intervention. Make home visits, initiate mental illness warrants as appropriate, and work with police and other public servants as needed to address crises. Includes on-call services.
- Assist with inpatient admission when applicable. Provide continuity of services throughout inpatient stay. Participate actively in discharge planning.
- Perform other duties as assigned.
Competencies
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
- Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem-solving, respect for confidentiality, excellent communication and presentation skills.
- Ability to organize the workflow and develop efficient clinic procedures
- Ability to effectively manage a large caseload of consumers with varying needs.
- Ability to problem solve, exercise good judgment, and make sound decisions.
- Ability to use tact and diplomacy in interacting with staff and consumers.
- Ability to work as a team member.
- Effective written and verbal communication skills.
- Ability to organize and prioritize tasks.
- Able to work independently with minimal supervision.
- Able to work flexible hours.
- Ability to successfully use an automated clinical record-keeping system.
Qualifications
EDUCATION AND EXPERIENCE:
- Master's degree from an accredited college or university in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistant, gerontology, special education, educational psychology, early childhood education, or early childhood intervention.
Computer Skills
- Use the computer, printer, and software programs necessary for the position (e.g., Word, Excel, Outlook, PowerPoint)
- Ability to utilize the Internet for resources.
Benefits
Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:
- Medical/Dental/Vision
- Paid Leave
- Paid Holidays
- Employee Assistance Program
- Retirement Plan, including employer matching
- Health Savings Account, including employer matching
- Professional Development Allowance up to $1500 per year
- Bilingual Stipend – up to 6% of the base salary
- Many other benefits
Equal Employment Opportunity/Affirmative Action Employer
Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
No Recruitment Agencies Please
