Overview
Center Directors provide clinical oversight for 1 to 2 centers and any associated home, community and school-based services. They actively manage the daily in-center operations of the facility. The work closely with their regional leadership team and clinical support teams to ensure that the centers operates at capacity and are fully staffed. They are responsible ensuring that all clients in attendance receive excellent clinical services, that team members are actively engaged in treatment, and that all company and center policies are followed. They are the local steward of LEARN’s culture in the building as they active encourage their team’s professional growth, embrace a collaborate, contemporary and compassionate approach to services, and go above and beyond to recognize the achievements of their team members.
Center Directors have on average between 3 and 8 clinical direct reports, e.g., Behavior Analysts, SBS/CFs, or MTs, manage an average between 600 and 1,200 hours of weekly total team production (TTP), and provide an average of 10 hours or more of weekly billable activity through supervising a small caseload, co-treating clients, conducting assessments, and substituting for other clinical supervisors.
Responsibilities
- Provide clinical oversight to team members delivering services in the center
- Ensure services are delivered and documented according to company operational and quality standards
- Promote a culture of compliance
- Ensure high caregiver satisfaction with services
- Manage daily operational issues
- Partner effectively with internal departments to deliver services
- Provide clinical and professional feedback to staff and implement performance management processes
- Create a supportive and inclusive culture for team members
- Collaborate with supervisor on staffing needs
- Collaborate with supervisor and facilities team to ensure center is safe for clients and staff
- Work directly with clients on protocol modification, treatment by protocol, assessment services, and family treatment guidance
- Adhere to all compliance policies, written or unwritten
- Complete other tasks assigned by supervisor
Qualifications
- Master’s degree or higher preferred
- Board Certified Behavior Analyst with valid license, as required by local statutes preferred
- Minimum of 4 years of experience in ABA and 2 years in a supervisory role
Job Specific Qualifications
- Service Orientation: Actively looking for ways to help people.
- Collaboration: Bringing others together and trying to achieve common goals and to reconcile differences.
- Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
- Customer Service: Knowledge of principles and processes for providing client/student/customer services. This include needs assessment, meeting quality standards for services, and evaluation of client/customer satisfaction.
- Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Management of People Resources: Motivating, developing, and directing people as they work, identifying the best people for the job
Essential Behaviors
- Persistence: Job requires persistence in the face of obstacles.
- Self-Control: Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Leadership: Job requires a willingness to lead, take charge, and offer opinions and direction.
- Social Orientation: Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Adaptability/Flexibility: Job requires being open to change (positive or negative) and to considerable variety in the workplace.
SPARKS is part of LEARN Behavioral, the leading network of providers serving children with autism and other special needs.
LEARN Behavioral is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates must be presently eligible to work in the United States
