Description
Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.
Metrocare is the largest provider of mental health, developmental disability and permanent supported housing services in Dallas County serving over 50,000 children, teens and adults annually. For over 55 years, Metrocare has provided a broad array of services from mental health care, primary care, services for veterans and their loved ones, accessible pharmacies, homeless outreach, and supportive social services. Metrocare provides specialty mental health services to over 10,000 children and teens and has numerous programs for babies, children and adults with disabilities, including Early Childhood Intervention, Flourishing Families, Nurturing Parenting, Supported Employment and two specialty autism clinics in Dallas and DeSoto. In conjunction with clinical care, Metrocare’s Altshuler Center for Education & Research is transforming the community mental health landscape of North Texas through workforce development focused on innovative partnerships and exceptional trauma-informed training.
The General Revenue (GR) Team Lead is responsible for providing leadership, guidance, and oversight to a team of Service Coordinators (SC), ensuring compliance with state IDD authority functions.
HOURS OF RESPONSIBILITY: Monday – Friday 8 am – 5 pm, may include evening and weekend hours depending on task
Essential Duties And Responsibilities
The essential functions listed here are representative of those that must be met to successfully perform the job.
- Provide supervision, training, and support to Service Coordinators.
- Monitor, including job evaluations, compliance with policies, and implementation of the disciplinary process when necessary.
- Ensure the timely completion and submission of required documentation, including but not limited to Person Centered Planning, Service Documentation and Service Authorizations in accordance with Texas Administrative Code (TAC), Health and Human Services (HHS) Performance Contract, and GR Billing requirements.
- Monitor staff benchmarks and the appropriateness of assigned GR cases.
- Ensure all GR referrals are assigned and contacted within the identified time frames.
- Participate in ARD meetings and community fairs
- Provide coverage for Service Coordinator responsibilities during staff vacancies or as needed.
- Ensure all GR Referrals for crisis cases are contacted and connected to services within the 48 hour timeframe
- Identify available community living options, services, and supports to assist individuals to successfully live in the community.
- Performs other duties as assigned.
Competencies
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
- Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.
- Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
- Effective verbal and written communication skills.
- Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
- Ability to handle multiple tasks and special projects simultaneously.
- Able to work autonomously with minimal or no supervision.
- Able to maintain a high level of professionalism and confidentiality.
- Able to independently stay updated on changes within HHSC rules and regulations, forms, etc.
Qualifications
EDUCATION AND EXPERIENCE:
- Required: Bachelor’s or advanced degree from an accredited college or university required with a major in a social, behavioral, or human service field, including, but not limited to, psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, and criminal justice .
- Preferred: Master's degree in social, behavioral, or human services with a major in a qualified field such as psychology, counseling, or social work
- Supervisory/Management Experience: Requires at least two years of supervisory or management experience.
- Four years' experience in coordinating or providing services to individuals with IDD
DRIVING REQUIRED: Yes
Mathematical Skills
- Basic math skills required.
- Ability to work with reports and numbers.
Reasoning Ability
- Ability to apply common sense understanding to carry out simple one or two-step instructions.
- Ability to deal with standardized situations with only occasional or no variables.
Computer Skills
- Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
- Ability to utilize Internet for resources.
Certifications, Licenses, Registrations
- Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain a Texas Driver License within three (3) months of employment.
- Liability insurance is required if an employee will operate a personal vehicle on Center property or for Center business. Must be insurable by Center’s liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.
Benefits
Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:
- Medical/Dental/Vision
- Paid Leave
- Paid Holidays
- Employee Assistance Program
- Free Mental Healthcare
- Retirement Plan, including employer matching
- Health Savings Account, including employer matching
- Professional Development Allowance up to $2000 per year
- Bilingual Stipend – up to 6% of the base salary
- Many other benefits
Equal Employment Opportunity Employer
Tobacco-Free Facilities - Metrocare is committed to promoting, the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
No Recruitment Agencies Please
