Description
Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.
Metrocare is the largest provider of mental health, developmental disability and permanent supported housing services in Dallas County serving over 50,000 children, teens and adults annually. For over 55 years, Metrocare has provided a broad array of services from mental health care, primary care, services for veterans and their loved ones, accessible pharmacies, homeless outreach, and supportive social services. Metrocare provides specialty mental health services to over 10,000 children and teens and has numerous programs for babies, children and adults with disabilities, including Early Childhood Intervention, Flourishing Families, Nurturing Parenting, Supported Employment and two specialty autism clinics in Dallas and DeSoto. In conjunction with clinical care, Metrocare’s Altshuler Center for Education & Research is transforming the community mental health landscape of North Texas through workforce development focused on innovative partnerships and exceptional trauma-informed training.
The QMHP Care Coordinator IA & Assessment will organize access to necessary services and build a therapeutic team to include natural supports and providers for those who are participating in mental health and substance use treatment. The QMHP Care Coordinator IA & Assessment uses knowledge of social drivers of health, diagnostic characteristics, symptomology of primary mental illness and knowledge of medications, side effects and benefits to provide services in a person-centered, supportive, community-based environment. The QMHP Care Coordinator IA & Assessment is primarily responsible for organizing patient care activities and sharing information among all of the participants concerned with a individual in service’s care to achieve safer and more effective care. This position depends upon successful relationship building with community partners and referral sources to ensure individuals in service access to the right care at the right time. The QMHP Care Coordinator IA & Assessment is monitored by periodic supervision.
The QMHP Care Coordinator IA & Assessment position provides psychosocial/rehabilitative service to adults and children with serious mental illness. Services may include, but are not limited to, assessment, development of measurable treatment goals and objectives, referral, linkage, advocacy, monitoring, crisis intervention and continuity of care. The position will work towards maximizing the individual’s potential level of functioning, reduce hospitalization, and aid in the successful reintegration of individuals into the community.
Essential Duties And Responsibilities
The essential functions listed here are representative of those that must be met to successfully perform the job.
- Create and/or enhance an existing person/family-centered recovery plan that identifies an individual’s goals, objectives, strengths and preferred involvement of natural supports as well as coordination with internal and external providers.
- Assessing consumer needs on a continual basis throughout the course of treatment.
- Assistance with scheduling and completing all internal and external provider appointments.
- Assistance to meet needs impacting social drivers of health including housing, food, clothing, transportation, employment and academic needs.
- Interacting with other team members to provide comprehensive and timely assistance in resolving issues that are barriers to the consumer receiving services.
- Coordination with internal and external providers to ensure a holistic approach to care that considers all areas of an individual’s life, the individual’s wants and goals and all treatment interventions.
- Documenting services in the electronic health record within 24 hours after services have occurred.
- Contact individuals in service at least two times per month; maintaining a caseload of 50 individuals in service.
- Develop/maintain collaborative working relationships with internal and external referral resources, allowing creation/renewal of informal and formal agreements between Metrocare and those external agencies. Relationships with external agencies will include but are not limited to:
- FQHCs, inpatient psychiatric and substance use facilities, the Department of Veteran Affairs, inpatient acute care hospitals and hospital outpatient clinics and community/regional supports and providers such as schools, child welfare agencies, criminal justice and Indian Health Services.
- Assists the individual in service in developing and/or strengthening natural supports who will participate in care coordination activities.
- Helping to maintain a list of community resources for successful external referrals.
- Maintains confidentiality of information concerning consumers and family members.
- Provide overall service coordination, referral, linkage, and advocacy to individuals with varying needs. Perform duties in concert with other members of an interdisciplinary treatment team.
- Ensure authorization for clinical services.
- Complete a psychosocial assessment on each new admission.
- Formulate individual recovery plan based on assessment findings on all new admission.
- Develop measurable objectives and goals agreed upon by the individual.
- Actively assist in obtaining and modifying goals as needed.
- Document attempts to involve individuals, service providers, and caregivers unless opposed by the individual) in the service plan process.
- Review recovery plans every three months for children and adults or as clinically indicated.
- Execute recovery plans to assigned individuals in accordance with authorized services, meeting objective measures set forth by the client.
- Actively engage and document on all individuals assigned to caseload.
- Participate in interdisciplinary team staffing. Present psychosocial assessment findings. Encourage individuals to attend staffing. Update team on progress or lack of progress in reaching agreed-upon goals. Provide relevant information that might affect treatment.
- Follow-up assigned individuals who miss a scheduled clinic appointment. Document attempts to contact individual. Report repeated unsuccessful efforts to contact the treatment team.
- Provide individual, family, and group rehabilitation sessions. Evaluate progress of clinical sessions, solicit feedback from individual(s), and consult with colleagues and team leaders when dealing with unfamiliar/uncomfortable issues.
- Identify and assist individuals in obtaining entitlements by providing referrals, advocacy and negotiation, as needed.
- Performs other duties as assigned.
Competencies
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
- Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.
- Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
- Ability to assess and organize complex information regarding an individual’s goals in a usable format that is clear to the individual and participating members of the therapeutic team (natural supports, internal and external providers).
- Knowledge of Social Drivers of Health and how to assist an individual in service in accessing necessary services.
- Clinical skill for evaluating accuracy of clinical screening and providing appropriate clinical intervention
- Knowledge of Trauma Informed Recovery Planning, Harm Reduction, Motivational Interviewing and Person-Centered Approaches to Care.
- Interpersonal skills to communicate and encourage collaboration among therapeutic team members.
- All Competencies as outlined by HHSC for TRR requirements.
Qualifications
EDUCATION AND EXPERIENCE: - Bachelor’s degree in human services with 1 to 3 years’ experience in MH/MR or related field or;
- Master’s degree with 0 to 2 years’ experience in human services.
DRIVING REQUIRED: Yes
Travel
- In county travel may be required: Occasionally
- Overnight travel required: N/A
Mathematical Skills
- Basic math skills required.
- Ability to work with reports and numbers.
- Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.
Reasoning Ability
- Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
Computer Skills
- Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
- Ability to utilize Internet for resources.
Certifications, Licenses, Registrations
- Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain a Texas Driver License within three (3) months of employment.
- Liability insurance is required if an employee will operate a personal vehicle on Center property or for Center business. Must be insurable by Center’s liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.
- Certified Community Behavioral Health Clinic Trainings completed within the first year of hire.
Benefits
Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:
- Medical/Dental/Vision
- Paid Leave
- Paid Holidays
- Employee Assistance Program
- Free Mental Healthcare
- Retirement Plan, including employer matching
- Health Savings Account, including employer matching
- Professional Development Allowance up to $2000 per year
- Bilingual Stipend – up to 6% of the base salary
- Many other benefits
Equal Employment Opportunity Employer
Tobacco-Free Facilities - Metrocare is committed to promoting, the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
No Recruitment Agencies Please
