Client Service Manager (CSM)
📍 Farmington, Michigan | 💼 Full-time | 💰 $52,000–$58,000/year
About Centria Healthcare
Founded in 2009, Centria Healthcare delivers high-quality, in-home care for pediatric and post-MVA clients. Our team of compassionate nurses and aides is dedicated to making a difference. We value work-life balance and believe our people are our greatest asset.
Position Summary
As a Client Service Manager, you’ll oversee in-home care delivery for clients with catastrophic injuries or illnesses. You’ll manage a team of healthcare professionals, coordinate logistics, support hiring and HR functions, and serve as the primary point of contact for clients and care teams.
Key Responsibilities
- Manage a team of healthcare professionals (Nurses, Aides, etc.)
- Communicate regularly with clients and resolve issues promptly
- Coordinate scheduling, staffing, and client needs
- Source, interview, and onboard new staff
- Conduct performance reviews and disciplinary actions as needed
- Collaborate with operations, referral sources, and internal departments
- Maintain compliance with healthcare standards and company policies
- Participate in on-call rotation (approx. once every 2 months)
- Support business growth, process improvement, and referral satisfaction
Qualifications
- Bachelor’s degree or equivalent experience
- Strong interpersonal, communication, and organizational skills
- Experience in fast-paced, customer-facing roles
- Ability to lead teams, manage priorities, and resolve issues under pressure
- Problem-solving, negotiation, and mentoring skills
Work Environment
- Monday–Friday, 8:30am–6:00pm, with occasional extended hours
- Some bending, reaching, and lifting (up to 50 lbs)
- Prolonged periods sitting, using computers, and viewing screens
Centria is an equal opportunity employer that values diversity.
