Overview
The Center Director is responsible for effectively overseeing the day-to-day operations of their assigned Verbal Beginnings Center location. They are the culture drivers of their centers, ensuring that each employee has a supportive and exciting work environment where they thrive, grow, and continuously improve. The Center Director holds the clinical team and center administrative team (as applicable) accountable for and supports them in meeting targets around service delivery hours, staff utilization, client census, employee relations management, cultural initiatives, and leadership development to ensure operational excellence.
About Us
Verbal Beginnings is here to make a difference and give every child a chance. Our philosophy of changing lives and commitment to our core values has been the driving force that has allowed us to make an impact for an entire decade. It’s the same commitment to care with an expanding footprint that allows us to serve even more amazing kiddos and their families than ever before!
Our Mission: Changing lives. One child at a time. One professional at a time.
Responsibilities
- Oversee the daily functions of the center, ensuring all activities align with Verbal Beginnings' goals and standards.
- Ensure efficient and accurate implementation of standard operating procedures by providing supervisory support to Clinical Directors, Operations Coordinators, and Office Coordinators.
- Drive a positive and engaging workplace culture that aligns with VB Values and VBC PACK Values. Model strong leadership behaviors and foster an environment of excellence, positivity, and teamwork.
- Organize fun and engaging events for both clients/families and employees to build morale and strengthen community ties.
- Monitor and manage key performance indicators (KPIs) across four dimensions: client satisfaction, staff satisfaction, internal processes, and financial performance.
- Review and oversee performance metrics for all center staff, using critical thinking to develop and implement innovative solutions.
- Ensure that client satisfaction is consistently high and that staff are satisfied and motivated in their roles.
- Implement and oversee engaging and supportive events aimed at both clients and employees.
- Track and evaluate Center health data to ensure operational excellence and address any issues proactively.
- Collaborate with Marketing, Intake, Finance, Compliance, HR, and Recruiting teams to ensure policies and procedures are followed accurately and in a timely manner.
- Work closely with various internal teams to ensure seamless coordination and adherence to company policies.
- Follow Verbal Beginnings, LLC’s policies and procedures diligently.
Qualifications
Required Education and Experience
- 2+ years of Operations experience in Healthcare, ABA, Physical Therapy, or similar field
- 3+ years of Managerial and Supervisory Experience
- BCBA or MBA, preferred
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
- Regularly required to speak clearly and hear well.
- Prolonged periods of sitting at a desk and working on a computer.
The safety of clients, staff, and others operating in the working environment are Verbal Beginnings’ most important priorities. This job description is not intended to be all-inclusive, and the individual will also perform other reasonably related duties as requested by the supervisor.
Travel
All job responsibilities will occur in the Verbal Beginnings Center. On occasion, there may be a need to travel to in-person meetings.
Company Overview
Verbal Beginnings is a growing, BHCOE-accredited and BCBA-owned and operated autism therapy provider serving children diagnosed with autism. Join our dedicated and quality-focused clinical team, where you can mentor trained professionals to excel with their ABA skills while receiving mentorship so you can grow as a clinician yourself. Work for a company that believes in educating parents, disseminating evidence-based ABA, collaborating as a team, innovating in the field with new research, and inspiring others to pursue long-term careers helping our clients. VB offers a variety of programs, including our Early Intervention Center program, In-home program, Social Skills program, Feeding program, and Comprehensive Services program, which includes Speech and OT services! VB also prioritizes, supports, and funds the professional development of our staff to ensure our staff has the resources and knowledge to provide top-quality services to our clients and families.
Verbal Beginnings’ personnel policies, procedures, and practices prohibit discrimination on the basis of race, color, religious creed, disability, ancestry, national origin, age, or sex. Verbal Beginnings’ employment opportunities are provided for applicants with disabilities and reasonable accommodation(s) are made to meet the physical or mental limitations of qualified applicants or employees.
Salary Range
USD $80,000.00 - USD $90,000.00 /Yr.
