Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services, including fast, secure, and affordable global money transfers, currency exchange, mobile top-up, bill payment, and check cashing services. With over 600,000 locations in nearly 200 countries and territories, we are committed to offering a reliable omnichannel experience that helps customers build the life they dream of—one customer, one family, one community at a time.
About The Role
We are looking for a Customer Care Representative who is fluent in both English and German to join our dynamic team. In this role, you will be responsible for providing excellent customer support to our users through various channels, ensuring a seamless experience when using Ria’s financial services.
Key Responsibilities
- Assist customers via phone, email, and chat in both English and German.
- Handle inquiries related to money transfers, transactions, and other financial services.
- Resolve customer complaints efficiently and professionally.
- Provide guidance on company policies and procedures.
- Work closely with internal teams to ensure timely issue resolution.
- Maintain accurate records of customer interactions and escalate issues when necessary.
Requirements
- Fluent in English and German (spoken and written).
- Previous experience in customer service (preferably in financial services or a call center environment).
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.
- Proficiency in using customer support software and CRM tools is a plus.
- Flexibility to work in rotating shifts, including weekends and holidays if required.
Perks & Benefits
- Medical & Vision Insurance
- Employee Stock Purchase Plan
- Paid Vacation / Sick Leave
- Hybrid Work Schedule
- Growth Opportunities
- Corporate gatherings, team bonding events, and much more!
Ria Money Transfer offers a competitive salary and benefits package. The reasonable estimated pay for thisrole ranges from
($13,439USD to $14,300USD). Actual compensation is based upon factors such as the candidate’s skills, qualifications, and experience. In addition, Ria Money Transfer offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental and vision benefits, Paid Vacation/ Sick Leave and more.
Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Check out our website to learn more about the company at: http://www.riamoneytransfer.com/
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.