Description
Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.
Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing a critical workforce to the state.
The office coordinator works effectively with the Chief Psychologist, Intake Coordinators, Records Department, and other LIDDA staff to optimize services in a timely and efficient manner while maintaining a customer-friendly and cost-effective business environment. This position must be able to work with limited supervision.
Essential Duties And Responsibilities
The essential functions listed here are representative of those that must be met to successfully perform the job.
- Manage department intake flow, ensuring that individuals are seen in a timely and efficient manner to include the following:
- Manages waiting areas and directs individuals to the appropriate clinicians/intake coordinators to address needs.
- Ensures individuals are not left in waiting areas without clinicians/intake coordinators knowing they are present.
- Ensures individuals/families are contacted and reminded of their appointments.
- Ensures there is follow up with the individuals/families when they miss their appointments.
- Ensures excellent customer service and customer friendly environment
- Ensures a clean, orderly, and safe environment in cooperation with the Facilities staff
- Demonstrates the highest level of integrity and confidentiality and HIPPA compliance within site
- Answers and directs incoming calls for EDU departments, as needed
- Implements policies, procedures, and processes as directed by the Chief Psychologist
- Ensures accurate and timely ordering of testing/office supplies for EDU
- Maintains knowledge of and complies with established policies and procedures
- Responsible for receiving/sorting of mail
- Responsible for monitoring and managing EDU Intake email and faxes
- Responsible for monitoring and meeting expected performance goals/metrics
- Cross Functions and performs Intake Coordinator duties, as needed
- Actively participate in unit and center meetings
- Presents to individuals and staff in an attentive, friendly & professional manner
- Identifies needs and brings issues to attention of Chief Psychologist
- Contact insurance organizations to obtain process for Prior Authorization for evaluations, ensure EDU has updated insurance forms and processes, and completes Prior Authorizations to send to insurance company before date of appointment
- Other duties as assigned
- Performs other duties as assigned.
Competencies
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
- Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws
- Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
- Highly developed management, organizational and customer service skills
- Excellent organizational skills to manage multiple and competing priorities in a changing environment
- Ability to communicate verbally and in writing in English is required.
Qualifications
EDUCATION AND EXPERIENCE:
- Associate degree in Business or other health-related field preferred or High School degree with 3 to 4 years in a business office role
- Medical Billing and Coding experience, preferred
- Ability and experience to assess workflows, including proposing, and implementing policies and procedures
- Ability to speak Spanish is preferred
Mathematical Skills
- Basic math skills required.
Reasoning Ability
- Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
- Ability to function in a fluid environment and respond appropriately to changing priorities.
- Translate broad goals into achievable steps.
- Demonstrate high ethical standards in all professional relationships within the organization and outside of it.
- Ability to work in a multi-disciplinary team environment
- Ability to multi-task and accommodate high volume
- Ability to display a positive attitude and excellent customer service at all times
- Ability to function with limited supervision
- Ability to self-initiate and motivate
- Ability to exercise tact and diplomacy interacting with internal/external referral parties
- Ability to implement and monitor processes within the unit and provide feedback
- Ability to be flexible
- Ability to problem solve
Computer Skills
- Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
- Ability to utilize Internet for resources.
Benefits
Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:
- Medical/Dental/Vision
- Paid Leave
- Paid Holidays
- Employee Assistance Program
- Retirement Plan, including employer matching
- Health Savings Account, including employer matching
- Professional Development Allowance up to $1500 per year
- Bilingual Stipend – up to 6% of the base salary
- Many other benefits
Equal Employment Opportunity/Affirmative Action Employer
Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
No Recruitment Agencies Please
