Overview
Job Summary:
The Program Manager is a proven business leader who will drive operational excellence across MAC’s
network. The position requires a deep understanding of leadership, strategic vision, a strong cultural
mindset and staff coordination experience. This leader will work closely with their clinical counterparts to
oversee daily operations and promote a culture of excellence and innovation including developing,
planning and executing on broad administrative activities to achieve the organizational objectives within
assigned clinics.
Essential Functions
- Drafts and distributes statistical reports, analyses, and exhibits to company stakeholders and when required, to regulatory and government agencies. Prepare executive level presentations monthly for Regional leaders, directed towards overall Operational success.
- Helps develop, implement, monitor and ensure adherence to policies and procedures.
- High focus on staff coordination within assigned clinics. Responsible for ensuring adequate staffing levels, schedule corrections, management of client/ employee tracking and general oversight of the clinic.
- Manage indirect reports to ensure that they are meeting performance expectations; mentor, coach and counsel, as necessary. Partner with clinical to ensure compliance with policies and procedures.
- Overall responsibility for providing leadership to business unit staff and be accountable for delivering adequate business controls, risk management, staffing solutions, technology deployment and service recovery mechanisms.
- Monitors and evaluates the programmatic operations against established objectives, quality assurance/ service standards and budget/ other financial criteria and reports and submits performance plans monthly.
- Development of clinic specific initiatives to drive growth and financial stability.
- Cross functional work to include HR functions such as recruitment, Marketing functions such as event planning and finance functions such as P&L management
- In conjunction with Clinical Director, oversee and manage the following…
- Overall daily management of assigned agencies
- Ensuring staff schedules meet needs of child and accommodate caregivers’ schedules.
- Ensuring compliance with staff qualifications and training requirements
- Monitoring IBHS, BHCOE, or other accrediting bodies compliance within applicable chapter
- Developing and monitoring quality improvement plan for agencies
- Supervising staff who do not provide direct IBHS clinical services.
- Performs other related duties as assigned.
Education, Experience, And Skills
- Bachelor’s degree preferred.
- Three years of operational experience including one year in a supervisory capacity, required.
- Proven exceptional business acumen in operations and management of healthcare facilities.
- Central Reach EMR experience highly preferred
- Ability to develop and execute action plans for underperforming centers.
- Thorough understanding of, or ability to quickly learn, the office equipment, clinical systems, and related protocols used in the organization.
- Excellent verbal and written communication skills.
- Professional and tactful interpersonal skills with the ability to interact with a variety of personalities.
- Strong leadership and supervisory skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with proven ability to meet deadlines.
- Possess a strong working knowledge of Microsoft Office, ability to handle multiple tasks and strong analytical skills to be applied toward assessing complex data and information.
- Must be able to pass a PA state and FBI background check, PA child abuse clearance and drug screen.
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Salary- $50,000-55,000
All offers of employment are contingent upon the successful completion of a comprehensive background check. This includes Social Security and identity verification, reference checks through SkillSurvey, criminal history check, fingerprint screening, and any other relevant checks to ensure the safety and well-being of the children we serve. All new hires must complete E-Verify as required by USCIS. HHF does not provide immigration sponsorship for any roles at this time.
Helping Hands Family is dedicated to a supportive, inclusive culture. From growing our team to the client treatment plans, we have committed to celebrating differences and helping everyone reach their highest potential. HHF is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status
