Brief Description
Community Outreach Liaison – ABA Centers of Tennessee
Goodlettsville, TN
Growth Opportunity
Are you a high-performance business-development professional with proven healthcare experience who knows how to get past gatekeepers and win over docs and healthcare decision-makers? Tired of the same old corporate sales routine? We've got a great opportunity for you with a growing company that makes a real difference in the lives of kids with autism and their families.
Join our mission to reduce long waiting times for autism diagnosis and ABA therapy. We are building something special. As a Community Outreach Liaison, you will generate leads, and build strong relationships with families and local organizations.
Positions’s Essential Duties & Responsibilities
The following are duties and responsibilities that the Community Outreach Liaison shall provide:
- Community Engagement and Education (30%)
- Develop and implement targeted education and awareness campaigns about ABA
- Organize and participate in quality-focused community events such as educational workshops, healthcare expos, and support groups.
- Serve as an educational resource for community stakeholders, including healthcare providers, schools, and families.
- Partner with community organizations to distribute educational materials and increase program visibility.
- Leadership & Team Development
- Train, mentor, and support a team of Community Outreach Liaisons to enhance their effectiveness in engagement and outreach efforts.
- Provide guidance on best practices, outreach strategies, and relationship-building techniques.
- Frequent Travel & On-Site Engagement:
- Travel extensively within designated regions to establish and maintain community partnerships.
- Attend and actively participate in community meetings, networking events, and public forums.
- Serve as a visible representative of the organization at outreach events, trade shows, and community gatherings.
- Conduct scheduled visits to referral sources, including:
- Pediatricians’
- Neurologists’
- Speech therapy centers
- Occupational therapy clinics
- Play centers
- Schools and educational institutions
- Family medicine practices
- Children’s hospitals and healthcare systems
- Referral Management and Stakeholder Networking (20%)
- Conduct 8-10 scheduled site visits per day to referral sources such as healthcare providers, schools, and community organizations.
- Log all visits with comprehensive notes in Salesforce, detailing key points of discussion, follow-ups, and next steps.
- Foster strong, ongoing relationships through regular communication, ensuring the development of trust and service transparency.
- Engage in meaningful relationship-building conversations during visits to understand referral needs and service improvements.
- Event Planning and Execution (40%)
- Plan and execute educational events, focusing on outreach quality rather than
- Coordinate with community partners to create impactful, information-driven
- Track event performance and identify key takeaways to adjust future event planning
- Reporting, Follow-Up, and Post-Communication (10%)
- Maintain a daily schedule that includes logging referrals, tracking outreach progress, and preparing follow-up communications.
- Submit detailed weekly reports summarizing visits, event outcomes, and referral generation results.
- Ensure that all inquiries and referral requests are addressed within 24-48
- Provide consistent updates to the National Director of Client Growth, including successes, challenges, and suggested action steps.
Requirements
Education/Experience and Other Requirements
- Bachelor’s degree in Communications, Marketing, Business Administration, Social Work, or a related field.
- Minimum of 3-5 years of experience in community outreach, healthcare education, or account
- Proven track record in organizing successful community events focused on education and
- Strong interpersonal and communication skills to connect with diverse community
- Ability to manage multiple tasks independently while meeting performance
- Pro?ciency in CRM tools (e.g., Salesforce) and o?ce productivity software.
- Valid driver’s license and clean driving record required.
- Reliable personal transportation with valid auto insurance.
- Ability and willingness to travel frequently, including evenings and weekends as needed.
- Comfortable driving long distances to various outreach locations, events, and meetings.
Summary
Full Benefits, Including:
- 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays)
- Medical, dental, vision, long-term disability, and life insurance
- Generous 401(k) with up to 6% employer match
About ABA Centers Of America
ABA Centers of America is a great place to work! Don't take our word for it, though. We're listed in Inc. magazine’s Best in Business list for “Health Services,” honoring companies that have made an extraordinary impact in their fields and on society.
ABA Centers of America participates in the U.S. Department of Homeland Security E-Verify program.
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